At Patel Trends, we aim to ensure a smooth, transparent, and customer-friendly shopping experience. Please review our Cancellation & Refund Policy below.

1. Order Cancellation

Customers may cancel their order within 24 hours of placing it for a full refund. To request a cancellation, please contact our support team with your Order ID.

Orders cannot be cancelled when:

• The 24-hour cancellation window has passed.
• The order has already been processed, packed, or shipped.

If the order cannot be cancelled because it has been processed or shipped, customers may proceed with a return request if the product is eligible under our Return Policy.

2. Refund Policy

Refund Eligibility

• The order is cancelled within 24 hours.
• The product received is damaged, defective, or incorrect.
• The return is approved as per our Return Policy.

Refund Mode

Refunds are issued to the original payment method used at checkout. For Cash on Delivery (COD) orders, refunds will be issued as either a bank transfer or store credit / wallet credit (as per your preference).

Refund Timeline

Refunds are processed within 5–7 business days after approval. Bank processing time may vary depending on your provider.

3. Non-Refundable Items

• Products that have been used, washed, or altered.
• Items returned without original tags or packaging.
• Clearance / sale items (if marked as non-returnable).
• Orders cancelled after dispatch.

4. How to Request a Cancellation or Refund

To cancel or request a refund, contact us at:

Email: support@pateltrends.com

Please provide:

• Full Name
• Order ID
• Reason for cancellation or refund request

Contact Support

5. Important Notes

Patel Trends reserves the right to reject cancellation or refund requests if they do not meet the above conditions. Refund policies may differ for specific product categories — where applicable, category-specific rules will be displayed on the product page.